Returns & Exchanges


Generally, we do not accept change of mind returns.

However, we may consider accepting returns in our absolute discretion.

To be eligible for a return:

  • will need to contact us via email to request a return which will to be approved;
  • returns must be requested within 10 days of receiving the goods;
  • the goods must be returned with the original receipt;
  • all items must be unused, unopened, in their original condition and with all packaging, instructions manuals and accessories;
  • the goods are not gift cards, e-vouchers, discontinued items or an item that was reduced to clear;
  • goods are returned together with any free or bonus items that were provided with the item at the time of purchase;
  • you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t take responsibility for products returned to us without a tracking number. When returning an item, the item is your responsibility until it reaches us, so be sure to get proof of posting.
  • if the are returned and do not meet our return requirements, the items will be sent back to the purchaser at their expense.
  • once the returned items and received, checked and approved you will be issued a refund by the payment method used. This can take up to 10 days to appear back in your account. 

In the unlikely event that the wrong item arrives, you must notify us within 5 days and provide an image of the item that was delivered to you. We will assess your request and provide an exchange if we determine that the wrong item was delivered to you.

See Terms & Conditions for Major Fault return details.